Parts Service & Support2020-01-17T07:06:14+00:00

Three ways to connect

Techno Sight is happy to introduce SMS texting with Technical Service and Parts teams. Simply text the corresponding number below to get started (available Monday- Friday, 8:00am-5:00pm EST).

  • Text 0-123-456-7890 to contact our Technical Service Department
  • Text 0-123-456-7890 to contact our Parts Department

Need to connect with our Customer Service or Warranty/Dispatch teams? For your convenience, Techno Sight is now offering a web chat feature. Simply click the “chat” icon to get started (available Monday- Friday, 8:00am-5:00pm EST).

Of course, you can always contact us by phone:

  • Customer Service: 123-456-7890
  • Technical Service: 123-456-7890
  • Warranty/Dispatch: 123-456-7890
  • Parts: 123-456-7890

With ongoing support of our after market services this program provides access to a full range of support tools including a global network of parts distribution and service providers.

Genuine Techno Sight parts and high quality service are your best choices for original equipment performance and reliability. Our worldwide parts distribution and service providers are dedicated to providing quality parts and service to owners of Techno Sight equipment throughout the world.

For complete parts pricing, please click here. 

Below you can search for the nearest parts and service specialists in your area.

Online Help and Support Panel

For online assistance, TechnoSight® offers the Help and Support Portal that provides immediate solutions for a wide range of issues.  Choose from the following topics:

Videos2020-01-17T07:20:51+00:00
Technical Bulletin2020-01-08T11:38:48+00:00
Operation & Installation Manuals2020-01-08T11:38:26+00:00
Register Warranty2020-01-08T11:34:47+00:00

Welcome to Techno Sight: Your Complete Refrigeration Source. Techno Sight would like to thank you for your purchase. You can now register your Techno Sight equipment warranty online and receive instant confirmation of full registration status. Upon registering your equipment, you will be ensuring that Techno Sight will be better prepared to meet all of your needs. All information provided is ONLY for the use of Techno Sight so that we can provide you better service, now and in the future. No information will be sold, given or traded for any reason.

To get started, locate your equipment model number and serial number. This information can be found on the equipment data plate located on the inside left wall of your unit or on original product packaging.

Thank you for helping us to better serve you.

For complete warranty see next toggle.

Important: Please ensure you retain your original warranty registration card (customer portion) for verification even after you registered your warranty online.

Frequently Asked Questions2020-01-03T07:52:49+00:00

1. What if the device does not cool properly?

  • The first thing is to make sure that the products which You putting inside the device , have the right temperature
  • Please check if the device is not overloaded
  • Check if the air circulation in the storage space is correct (cold air inlet and outlet) (see manual)
  • Check whether the condenser is clean, if necessary, clean it (see manual)
  • Check whether the evaporator is not covered in ice, if necessary, thaw the device (see manual)
  • Common cause of abnormal temperature in the device is air condition directed toward the unit, which interferes with air circulation in the device.
  • When all the above reasons are eliminated, contact a service company Igloo dialing phone +48 014 662-19-56

2. What you need to do to extend the product life-span?

  • Thoroughly familiarize yourself with the instructions and conditions of exploation of the device
  • Follow all guidelines in the manual.
    • The most important are:
      • properly deploy the products inside the device, so as not to block the flow of cold air
      • it is recommended that the products leave channels of about 1cm, which allow proper cooling of the products inside
      • Control the permeability flow gutters and holes, and if necessary remove the resulting pollution
      • At least once a month, thaw completely machine, wash and thoroughly dry before re-attaching
      • At least once a month clean the dust and possible contamination refrigeration condenser unit
    • Obey the rules:
      • Refrigeration equipment should be used for storage of precooled goods
      • Freezer devices should be used to store frozen products
      • Loading device with the goods at higher temperature than will increase the temperature of the device and extend the work of the aggregate.
      • This will increase the energy consumption and greatly reduced the aggregate life.

3. What to do when water leaks or collect inside the unit?

  • Check the patency of the flow gutters and holes, and if necessary remove the resulting pollution
  • Check whether the evaporator is not covered in ice, if necessary, thaw the device
  • It often happens that the thawing device was not brought to an end, not quite a dried before re-attaching – (see manual)
  • Check the leveling of the device, if necessary, adjust the devices legs
  • When all the above reasons are eliminated, contact a service company Igloo dialing phone +48 014 662-19-56

4. What to do when the device is beeping (alarm sound is turned on)?

  • Check whether the condenser is clean, if necessary, clean it (see manual)
  • Check whether the air inlet and outlet to the condenser is not clogged
  • Check whether the device is properly positioned. Maintaine the minimum distance from the wall
  • Check if the condenser fan is working
  • Check whether the ambient temperature does not exceed 25oC
  • When all the above reasons are eliminated, contact a service company Igloo dialing phone +48 014 662-19-56
Warranty Information2020-01-03T07:45:38+00:00

Warranty Verification – Click Here

SALES TERMS (Warranty valid in USA and Canada)

PRICES & SPECIFICATIONS

Techno Sight reserves the right to change the price and specifications of the equipment and/or material without notice. Prices are F.O.B. plant of manufacture.

CANCELLATION

Buyer may cancel its order, reduce quantities, revise specifications, or extend schedules only by mutual agreement as to reasonable and proper cancellation charges which shall take into account expenses already incurred and commitment made by seller, and buyer shall indemnify seller against any loss.

FREIGHT CLASS

All Techno Sight products ship under 150 freight classification.

CUSTOMER’S FREIGHT DAMAGE PROCEDURE

Before signing the carrier’s freight bill the customer should do the following:

Visible Damage:

  1. Inspect shipment for any damage. If you see damage or feel there may be concealed damage, mark the carrier’s copy of the freight bill “damaged”.
  2. If there is damage to your shipment, action must be taken by you to notify the carrier within 48 hours of receipt. A freight claim must be filed with the carrier and an inspection scheduled by the carrier. It is the duty of the carrier to give you a written report upon notification. (VISIBLE AND CONCEALED).
  3. For visible damage do not accept delivery unless the condition noted on your copy of the freight bull and signed by the

Concealed Damage:

  1. If the damage is concealed, notify the carrier within 48 hours by phone and in w Ask them to send their agent to complete an inspection report. Retain all cartons and merchandise for inspection. It is critical that the customer take the above actions.

3RD PARTY FREIGHT

3rd Party Freight shipments are FOB factory and are not eligible for refusal at time of delivery. ALL 3rd PARTY SHIPMENTS ARE THE RESPONSIBILITY OF THE SHIPPER.  Claims for damaged product are to be filed by the shipper and Techno Sight will not be liable.  This product is not eligible for return to our warehouse facility.

RETURN OF PRODUCT

EQUIPMENT – Prior Authorization must be granted by Techo Sight before equipment can be returned for credit. Returns will only be authorized within 90 days of invoice date. Return authorizations are valid for 30 days. Equipment approved for return is subject to a 25% restocking charge.

Returned equipment must be shipped freight prepaid, packed in original carton, and received in good condition.

PARTS – Prior Authorization must be granted by Techno Sight before parts can be returned for credit. Returns will only be authorized within 30 days of invoice date. Return authorizations are valid for 30 days. Parts approved for return are subject to a 25% restocking charge. Returned parts must be shipped freight prepaid, in the original packaging, and received in good condition.

THREE (3) YEAR PARTS AND LABOR WARRANTY (CF/CT MODELS CARRY ONE (1) YEAR PARTS AND LABOR WARRANTY LIMITED TO FIFTEEN (15) MONTHS FROM DATE OF SHIPMENT): Techno Sight Corporation warrants to the original purchaser of Techno Sight branded equipment, including all parts thereof, that such equipment is free from defects in material and workmanship, under normal use, proper maintenance, and service as indicated by Techno Sight  installation and operation instructions, for a period of three (3) years from the date of installation, or thirty-nine (39) months from the date of shipment from the manufacturer, whichever  is earlier.

Normal wear type parts, such as light bulbs/lamps and gaskets are not covered by this warranty. For the purpose of this warranty, the original purchaser shall be deemed to mean the individual or company for who the product was originally installed.

Our obligation under this warranty shall be limited to repairing or replacing, including labor, any part of such product, which proves thus defective. Techno Sight reserves the right to examine any product claimed to be defective.

The labor warranty shall be for self-contained units only and for standard straight time, which is defined as normal service rate time, for service performed during normal working hours. Any service requested outside of a servicer’s normal working hours will be covered under this warranty at the normal rate and any additional overtime rate will be at the responsibility of the equipment purchaser.

Any part determined to be defective in the product should be returned to the company within thirty (30) days under the terms of this warranty and must be accompanied by a record of the cabinet model, serial number, and identified with a return material authorization  number (RMA#) issued by the manufacturer.

Special installation/applications, including remote locations, are limited in coverage by this warranty. Any installation that requires extra work, and/or travel, to gain access to the unit for service is the sole responsibility of the equipment purchaser.

Improper operation resulting from factors, including but not limited to, improper or negligent cleaning and maintenance, low voltage conditions, inadequate wiring, outdoor use (unless otherwise specified) and accidental damage are no manufacturing defects and are strictly the responsibility of the purchaser.

With the exception of Blast Chillers product is designed for maintaining temperature and not bringing food to a desired temperature therefore cannot be held responsible for this function under warranty.

Condensing coils must be cleaned at regular intervals. Failure to do so can cause compressor malfunction and will void warranty. Although cleaning requirements vary in accordance with operation of various products, Techno Sight recommends a minimum monthly cleaning.

ADDITIONAL TWO (2) YEAR COMPRESSOR PART WARRANTY

In addition to the warranty set forth above, Techno Sight warrants the hermetically/semi-hermetically sealed compressor (part only) for an additional two (2) years beyond the first three (3) years warranty period; not to exceed sixty-three (63) months from the date  of shipment from Techno Sight, provided upon receipt of the

compressor, manufacturer examination shows the sealed compressor to be defective. This extended warranty does not cover freight for the replacement compressor or freight for the return of the failed compressor. Also, this extended compressor-part only warranty does NOT apply to any electrical controls, condenser, evaporator, fan motors, overload switch, starting relay, capacitors, temperature control, filter/drier, accumulator , refrigeration tubing, wiring harness, labor charges, or supplies which are covered by the standard warranty above.

NO CLAIMS CAN BE MADE AGAINST THIS WARRANTY FOR SPOILAGE OF PRODUCTS, LOSS OF SALES OR CONSEQUENTIAL DAMAGES.

THE FOREGOING WARRANTIES ARE EXPRESSLY GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HERBY DISCLAIMED, ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART, AND WE NEITHER ASSUME, NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US, ANY OBLIGATION OR LIABILITY IN CONNECTION WITH THE SALE OF SAID REFRIGERATION UNITS OR ANY PARTS THERE OF.

This warranty shall not be assignable and shall be honored only in so far as the original purchaser. This warranty does not apply outside the limits of the United States of America and Canada, nor does it apply to any part that has been subject to misuse, neglect alteration, accident, or to any damage caused by transportation, flood, fire, acts of terrorism, or acts of God.

Residential applications: Units installed in residential applications will be warranted for a period of 1 year parts & labor from the date of original installation.

LIMITATION OF LIABILITY:

Techno Sight Corporation or their affiliates shall not be liable for any indirect, incidental, special or consequential damages, or losses of a commercial nature arising out of malfunction equipment or its parts components thereof, as a result of defects in material or workmanship.

THE ORIGINAL OWNER’S SOLE AND EXCLUSIVE REMEDY AND TECHNO SIGHT SOLE AND EXCLUSIVE LIABILITY SHALL BE LIMITED TO THE REPAIR OR REPLACEMENT OF PARTS OR COMPONENTS CONTAINED IN THE EQUIPMENT IDENTIFIED ABOVE WHICH UNDER NORMAL USE AND SERVICE MALFUNCTION AS A RESULT OF DEFECTS IN MATERIAL OR WORKMANSHIP, SUBJECT TO THE APPLICABLE PROVISIONS AND LIMITATIONS STATED ABOVE.

Note: Additional Terms and Conditions of sale may apply. Notice: Specifications Subject to Change Without Notice. Contact factory for specific model agency approval. All prices are ex-works Brookville, Pennsylvania.

Where can I get a replacement compressor for one under warranty?
Parts Distributors – click here  for your local Parts Distributor.

Where do I send my warranty labor bill?
In order to submit your warranty claim, you will need a username and password. If you do not have this information, please contact Techno Sight Warranty Department via e-mail at web@website.com.

Provide us with your company’s complete name, address, telephone, e-mail, and a completed W9 form.

All warranty claims are submitted electronically using Global Warranty (click to visit Global Warranty).

What forms are required for submitting warranty claims?
ALI WARRANTY GUIDELINES 2018

WARRANTY INSPECTION FORM

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